Privacy Policy
Privacy Policy – Inside Hobart
Effective Date: 12/May/2025
At Inside Hobart, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our services, website, or interact with us.
1. Who We Are
Inside Hobart is a short-stay accommodation provider based in Hobart, Tasmania. We manage bookings, guest communication, and property management on behalf of homeowners and guests.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your name, phone number, and email address
- Booking details, including accommodation preferences and travel dates
- Payment information (e.g. credit card details via third-party payment gateways)
- Identification documents where required by law or local hosts (e.g. driver’s licence)
- Feedback, reviews, and communication with us
- Website usage data (such as cookies, IP addresses, browser information)
We only collect personal information that is necessary for us to provide our services or comply with legal obligations.
3. How We Collect Your Information
We collect your information when you:
- Make a booking through our website or third-party platforms (e.g. Airbnb, Booking.com)
- Contact us by phone, email, or through our website forms
- Subscribe to our newsletter or promotional offers
- Use our website or social media channels
In some cases, we may receive your information from third-party booking platforms or accommodation partners.
4. Why We Collect Your Information
We collect, hold, and use your personal information to:
- Process and manage accommodation bookings
- Communicate with you about your booking or stay
- Improve our customer service and accommodation offerings
- Send marketing materials, including email and SMS (with your consent)
- Comply with legal and regulatory obligations
You may opt out of marketing communications at any time.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Property owners or managers for the purpose of managing your stay
- Third-party booking platforms you used to make a reservation
- Our professional advisers, contractors, and service providers (such as IT support or cloud hosting services)
- Legal or regulatory authorities where required by law
We do not sell or rent your personal information to any third parties.
6. Cross-Border Disclosure
Some of the third-party services we use (such as cloud storage or email services) may be located overseas. We take reasonable steps to ensure any overseas recipients do not breach the Australian Privacy Principles.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure servers, password protection, and encryption where appropriate.
8. Access and Correction
You may request access to your personal information or ask us to correct it if it is inaccurate, outdated, or incomplete. Please contact us using the details below.
9. Cookies and Website Tracking
Our website may use cookies and other technologies to collect information about how you interact with it. You can control cookies through your browser settings.
10. Complaints
If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We will respond within a reasonable timeframe and attempt to resolve your concerns. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and take effect upon publication.
12. Contact Us
For any questions or concerns regarding your privacy, please contact:
Inside Hobart
Email: info@insidehobart.com.au
Website: https://insidehobart.com.au/contact-us/